IT Lead

JOB SUMMARY

As an IT Shop Lead at Artisans Asylum, you'll be the go-to person for keeping our IT systems running smoothly and securely, and helping our maker community thrive. You'll collaborate with the Facilities & Art Director,  IT committee, staff, volunteers, and members to manage IT operations, provide tech support, and enhance the overall member experience.

JOB RESPONSIBILITIES:

IT Position Oversight

  • Technical Support: Provide level-one support by providing prompt assistance by troubleshooting hardware and software issues for members..

  • IT Security and Data Protection: Implement and maintain client antivirus protection to protect against cyber threats. Help develop and implement security and access policies.

  • IT Project Management:  Coordinate with volunteers to help ensure on-time delivery and meeting desired outcomes for IT projects

Program Support

As the IT Lead, you will play a vital role in providing program support to optimize our IT operations and enhance the overall experience of our members. Your insights and contributions will be instrumental in shaping policies and programs while ensuring smooth communication between users and the Artisans team. The IT Lead will provide insight into policy and program design, including:

Communication and Insights

  • Act as a liaison between members and the Artisans IT Committee, conveying updates, insights, and concerns effectively.

  • Collaborate with stakeholders to address user feedback and improve IT services and support.

IT Equipment Status and Maintenance Coordination

  • Keeping all hardware (computers, printers, etc.) in working order and managing all maintenance downtime, ensuring minimal disruption to members' work.

  • Coordinate with Facilities and others to carry out maintenance tasks promptly.

Authorized User Management

  • Maintain an up-to-date list of authorized IT users on key systems, and ensure each person has minimum appropriate access.

  • Report any information security concerns to the Facilities Director for appropriate action.

IT Development

  • As the IT Lead, you will actively contribute to the development and improvement of the IT function. Your expertise will be critical in designing strategies for future operations and enhancing the efficiency of our daily operations.

Specific Responsibilities

Shops and Classroom IT Management

  • Be the point of contact for volunteers assisting with computer hardware and software maintenance.

  • Maintain and oversee shops and classroom computer systems, including patching software and updating applications.

  • Keep detailed service records of significant changes made to machines, providing proper documentation.

  • Assist shop leads in troubleshooting shop-specific computer problems to minimize disruptions to our members’ work. 

Level 1 Support (Help Desk)

  • Provide responsive and effective Level 1 technical support to end-users, addressing hardware and software-related inquiries.

  • Escalate complex issues when necessary.

IT Committee

  • Present IT updates and proposals to the IT committee, actively contributing to IT decision-making.

Day-to-Day Prioritization

  • Identify and prioritize top IT issues impacting members' daily operations.

  • Develop action plans and coordinate with team members to address these issues promptly.

REQUIRED SKILLS AND QUALIFICATIONS

  • Strong technical skills in computer hardware and software troubleshooting and maintenance, including patching and updates. The focus is on PC Windows computers, but experience with Macintosh and Unix is desirable.

  • Excellent communication skills for providing Level 1 support.

  • Strong organizational and multitasking abilities to manage day-to-day priorities efficiently.

  • A proactive and innovative approach to problem-solving and improving IT operations.

  • A welcoming and inclusive attitude with the ability to foster a culture of stewardship

  • Hardworking, with an affinity for physical activity 

  • A strong communicator with the ability to maintain, prioritize, and share tasks.

  • Natural affinity for maker culture and an insatiable curiosity for new ideas and activities

  • Good team player, able to productively engage with staff and volunteers

PHYSICAL DEMANDS AND WORKING CONDITIONS

  • Artisans Asylum is a maker space; it can be loud and full of distractions at times.

  • In-person as well as occasional online meetings 

  • Ability to navigate small shops and obstacles

  • Some lifting and moving of materials - up to 25 lbs - is required from time to time, for example, moving packages of supplies and equipment.

ABOUT ARTISANS ASYLUM

We believe making is a voluntary act of ingenuity and agency. When we make—as artists, engineers, and hobbyists—we transform bits and atoms into the stuff of dreams and livelihoods. Sometimes, we make the world a better place. We improve ourselves along the way.

Artisans Asylum envisions a world enlivened by makers. We imagine a whole society where everyone feels welcome to share their talents and develop their capabilities, contributing to the social, cultural, and economic vibrancy of our communities.

Our mission as an inclusive, not-for-profit community workshop is to advance the learning,  practice, and culture of do-it-yourself (“DIY”) fabrication. We strive to provide anyone with access to the tools and training necessary to develop creative confidence and build the things they love.

Artisans Asylum operates 52,500 SF of community workshop space across two buildings. We maintain studios, common work areas, and workshops for our members and the community at large. Each of our workshops contains tools, materials, and work surfaces intended to support a range of artistic processes and fabrication methods.

Our two buildings, located at Holton and Antwerp streets, are about 100 yards apart and have the following distinctions:

  • Holton Street is a 28,500 SF public-facing and administrative hub, home to studio, light-duty workshops such as jewelry and digital fabrication, as well as classrooms and public gathering spaces.

  • Antwerp Street is a 24,000 SF fabrication hub that houses studios along with our heavier duty shops such as woodworking and metal fabrication. The building includes shared workspaces and a small break room.

Artisans Asylum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HOW TO APPLY:

If you are interested in this position, please email a resume and cover letter to jobs@artisansasylum.com.

APPLY BY:

December 22, 2024