Class Cancellations & Policies


Class Cancellations

Your class may be cancelled if too few people register. A decision will be made a few days before the class is scheduled to run, and you will be notified of the cancellation and your registration refunded in full.

Class Refunds

We offer full refunds for any refund requests received more than one week in advance of the class start date. To request a refund for a class, please fill out this form.

No refunds whatsoever are offered for same-day (24 hours before class start) cancellations or any classes that are already in progress. There are no refunds, transfers, make-ups or deferments for missed classes.

Artisan’s Asylum reserves the right to cancel or reschedule classes due to low enrollment or other considerations. Communication for cancelled and rescheduled classes is sent via email. No refunds or credits are given for rescheduled classes or changes to instructors.

Evaluations

Feedback on classes is very important to us! Please fill out this evaluation form for every class you take here at Artisan’s Asylum:
https://www.surveymonkey.com/r/Artisansasylumclassfeedback2016

Youth Policy

Youth under the age of 18 are welcome as visitors in the space if they are under the direct supervision of an adult, whether as guests of a member or attendees of an event. They cannot wander around the space unsupervised, take any classes, or use a membership. They cannot operate any Artisan’s Asylum tool or enter the shop areas, unless as part of an event that carries its own appropriate insurance. Events that are specifically for attendees under 18 will be advertised as such.

If you’re looking for an activity for your child we recommend Parts and Crafts located one block away on Somerville Ave.

Emergency Closings

The Asylum will close to the public for weather emergencies. In the case of weather emergency, monthly members may still access the building, but staff will not be on duty, and classes will be cancelled. Closings will be posted to the front page of the website, and you will be emailed if your class is affected. We will attempt to reschedule any classes cancelled due to emergency, but if we are unable to reschedule or you are unable to make the newly scheduled class your registration will be refunded in full.

Please see our wiki for information on cancellations and policies for memberships and rentals.

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